Versand

Orders are shipped from Malta using various courier services, selected based on the destination country and logistical availability. Once the purchase is completed and the order is confirmed, we prepare it for shipment as quickly as possible. The preparation time ranges from 24 to 48 business hours.

The delivery time mentioned below starts from the confirmation that the order has been prepared by our warehouse.

Shipping Rates

Note: Free shipping on orders over (40 €). Please note that this promotion does not apply during certain times of the year — such as sales, special campaigns, product launches, or peak commercial periods (e.g., Black Week, Cyberweek, or Christmas) — orders may require a slightly longer preparation or delivery time due to the increased volume managed by logistics services.

Once you receive the shipping confirmation email, you can check the status of your order via the link provided in the email.

• Damaged package: Carefully check the packaging condition before accepting it. If it shows any damage, signs of tampering, or seals from other sources, it is necessary to refuse the delivery and notify us immediately. If it is not possible to refuse it, you must file a complaint with the carrier within 24 hours and then contact our Customer Service with the complaint copy and photos that prove it. This is essential for handling transport damage claims.
  
  It is essential not to dispose of the product or any part of the original packaging (including boxes, labels, and protective materials), as these may be required as evidence for the claim or for return to the courier.
• Order not received: If the order appears as "delivered" but you haven't received it, you must inform us as soon as possible, within a maximum of 7 days from the indicated delivery date so that we can contact the carrier.