Politique de remboursement

In accordance with applicable European Union consumer protection legislation, customers purchasing products online have the legal right to withdraw from their purchase within 14 calendar days from the date on which the order is received, without the obligation to provide a reason.

To exercise the right of withdrawal, the customer must notify Crux of their decision to return the item within the 14-day withdrawal period by contacting us at crux@cruxeyewear.com.

Returned items must comply with the conditions outlined in this Return & Refund Policy, including being returned in their original condition and packaging.

Please note that return shipping costs remain the responsibility of the customer unless otherwise required by law.

PRODUCT STATUS

In order for a return to be accepted by Crux, it must comply with the following conditions:

• The product is returned in perfect state, without having been used.
• The product has not suffered any damage for inadequate use.
• The product is in same conditions as it has been delivered, keeping the original box and all the initial contents (labels, cleaning cloth and other elements that may contain)
• Conservation of the original packaging. It is part of the product price. In consequence, in case the product is not returned in its original box (keeping labels, cleaning clothes and other items it may content) the price of the product will be depreciated.

REFUNDS

Once the item has been received and your refund has been approved and authorized, you will receive a confirmation email notifying that the amount of the product or products to be returned, will be refunded through the same method of payment you used to pay for the order. The original shipping costs will not be refunded.

The refund will appear in your account balance in the next 7 to 15 working days after you receive the email confirming the refund, although this may vary depending on the conditions of each bank.